Support
We offer a range of support options to adapt to your use case, infrastructure, and budget
For our customers using our managed cloud services
Cloud Basic Support
Always included
Overview
Level of support included with all Tiger Cloud trials and subscriptions. It covers support tickets via email during business hours with a 1 business day target response time, as well as direct assistance for general questions and best practices.
Hours of coverage
Mon-Fri, 9AM-5PM ET
Target response times
1 business day
Support channel
Pricing
Always included at no extra cost
Cloud Production Support
Recommended
Overview
Focused on keeping production workloads operational, providing on-call assistance for critical applications. It gives you 24x7 coverage for severe incidents, with 1h target response times for issues involving a production database down.
Hours of coverage
24x7 for Severity 1-2 issues 9AM-5PM ET for Severity 3 issues
Target response times
1 hour for Sev. 1 (critical) issues 4 hours for Sev. 2 (high) issues 1 business day for Sev. 3 (moderate) issues
Support channel
Email + Support Portal
Pricing
Annual subscription
For specifics about paid offerings, please see our Support Agreement and Support Policy.
To help you run TimescaleDB databases in your own infrastructure
I’m interestedFor specifics about paid offerings, please see our Support Agreement and Support Policy.
“Tiger Data’s dedication to support may be the best I’ve seen from an open-source project.”
Shane O’DonnellIoT Data Architect
Interested in our support plans?
Reach out to us and we’ll be with you shortly
More ways to get help
Join our Community Slack
Connect with 10,000+ TimescaleDB users
More ways to get help
Join our Community Slack
Connect with 10,000+ TimescaleDB users