Two Support Options for Self-Managed TimescaleDB

Welcome to the future

Self-managed support is here

The stakes are high when your system is in production. That's where our TimescaleDB self-managed support steps in—designed to cater to those critical moments when your workload can't afford to pause, and every second counts.

Offering rapid response times for urgent issues, ensuring that our team is ready to resolve any significant incidents that may arise—24/7. We take a proactive approach to partnership, delivering not only solutions but also preventive measures to fortify the health of your databases.

	TimescaleDB Development Support	TimescaleDB Production Support Recommended
Overview	For development, test, and non-critical TimescaleDB workloads that do not require production-level response times. It includes: Unlimited support tickets via email during primary business hours, related to TimescaleDB usage. Target response time 1 business day. Direct assistance for general questions and best practices, including consultative support related to data modeling, query optimization, and performance tuning.	Focused on keeping production workloads operational, providing on-call assistance for critical applications. It includes everything in Development Support, plus: Support tickets via email or portal on TimescaleDB production databases with 24x7 coverage and 1h target response times for issues involving a production database down. Operational support for TimescaleDB and PostgreSQL functionality as well as selected third-party PostgreSQL tooling around backup-restore, replication, and connection pooling.
Hours of coverage	Mon-Fri, 9AM-5PM ET	24x7 for Severity 1-2 issues 9AM-5PM ET for Severity 3 issues
Target response times	1 business day	1 hour for Sev. 1 (critical) issues 4 hours for Sev. 2 (high) issues 1 business day for Sev. 3 (moderate) issues
Support channel	Email	Email + Support Portal
Pricing	Annual subscription	Annual subscription

TimescaleDB Development Support

TimescaleDB Production Support

Recommended

Overview

For development, test, and non-critical TimescaleDB workloads that do not require production-level response times. It includes:

Unlimited support tickets via email during primary business hours, related to TimescaleDB usage. Target response time 1 business day.
Direct assistance for general questions and best practices, including consultative support related to data modeling, query optimization, and performance tuning.

Focused on keeping production workloads operational, providing on-call assistance for critical applications. It includes everything in Development Support, plus:

Support tickets via email or portal on TimescaleDB production databases with 24x7 coverage and 1h target response times for issues involving a production database down.
Operational support for TimescaleDB and PostgreSQL functionality as well as selected third-party PostgreSQL tooling around backup-restore, replication, and connection pooling.

Hours of coverage

Mon-Fri, 9AM-5PM ET

24x7 for Severity 1-2 issues 9AM-5PM ET for Severity 3 issues

Target response times

1 business day

1 hour for Sev. 1 (critical) issues 4 hours for Sev. 2 (high) issues 1 business day for Sev. 3 (moderate) issues

Support channel

Email + Support Portal

Pricing

Annual subscription

Welcome to the future

Self-managed support is here

TimescaleDB Development Support

TimescaleDB Production Support

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